Supply chain bottlenecks continue to have significant negative impact on our business and industry. Several events have created the most difficult environment we’ve experienced in our 47-year history. Key contributing factors include:
Shortages are still tied to the pandemic and our backlog is sending us into 2022 production schedules. Inflation continues and monthly increases on raw materials shipped continue to put pressure on the industry. Due to material shortages keeping up with the increased demand is not realistic. We continue to get requests for additional volume but receive about 70% of material needed. Hiring is impacting our output as well.
Our commitments to you as we navigate through these difficult times together:
IDC Spring has a history and reputation for leading the industry in customer service excellence. It is extremely painful for us to not be able to service our customers in the fashion they have been able to expect from IDC Spring in the past.
We look forward to the day IDC Spring can once again celebrate a 99.8% on time shipping rate that we were able to maintain for 10+ years.
Sincerely,
Jenny McGrath, Director of Sales